TachoPomoc
TachoPomoc App Terms of Use
1. General provisions
These terms set out the rules for using the TachoPomoc mobile app (the “App”). The service provider is Michał Sondej, running a sole proprietorship, Polish tax ID (NIP) 578-317-82-18, REGON 541736370, place of business: Elbląg (Poland); postal address available on request. Contact: [email protected] (personal data matters: [email protected] - see the Privacy Policy). By installing or using the App you accept these terms.
2. What the App is
The App contains educational material on operating digital tachographs: step-by-step instructions, a message dictionary, the “Something's up?” guide (unusual and emergency situations), an overview of the rules on driving time and of requirements in individual countries. This content works offline and does not require an account. The App also contains the “Working time assistant” module - a helper tool for tracking driving limits, breaks and rest periods under Regulation (EC) No 561/2006 and Directive 2002/15/EC, with a local activity log and on-device notifications. The module does not replace the tachograph or the driver card - the only legally binding source of data during an inspection is the tachograph record. In addition, the App contains an industry news section with news downloaded from our website tachopomoc.pl - an internet connection is required for it to work.
The App also contains: the “Driving bans” module (a calendar of truck driving bans in selected European countries with reminders; the data built into the App is updated from our server when the device has internet access), import of the driver card file (.ddd and related formats) with history and a list of infringements, a driver profile with document expiry dates, and a notifications panel. The card file is analysed only on the device.
The “Something's up?” guide is purely informational - it suggests what to do in typical situations (e.g. an inspection, a gap in the records). It does not call for help, does not use location, and does not use contacts or calls.
The App (interface and substantive content: instructions, rules, message dictionary, countries) is available in Polish, Ukrainian and English. The language can be chosen in the App settings at any time without reinstalling.
The “Printout check” module reads a daily tachograph printout from a photo (activities and totals) and points out driving and rest infringements visible on that printout. It requires an internet connection: the photo is sent to an AI model of the provider Anthropic to be read and is not stored by us. The result is an aid - compare it with the printout before relying on it; a daily printout covers one day, so it does not allow weekly and fortnightly limits to be assessed.
3. Free and paid scope
- Free modules: Rules and breaks, Working time assistant, “Something's up?”, Message dictionary, Countries, Driver questions, Driver profile, industry news, the notifications panel, “Rate the app”, a preview of driving bans for the next 7 days, as well as selected scenarios and a preview of the first steps of every scenario.
- Paid unlock (“full access”) is bought in the App either once or as a subscription (monthly or yearly). Each option unlocks all scenarios and instruction steps, the full “Driving bans” module (monthly calendar, country details and reminders) and the driver card file (.ddd) import with history and infringement analysis, including features added in future updates. The one-time purchase has no recurring charges. The subscription gives full access for the paid period.
- Printout checks are limited, because every reading costs us a fee from the AI provider: without a purchase - 1 trial check; with a subscription or a company licence - 20 checks per calendar month; with the one-time purchase - 5 checks per calendar month. The limit renews on the first day of the month and unused checks do not carry over. A photo in which no printout was recognised does not count towards the limit. A pack of 20 checks can also be bought - it does not expire and is used only after the monthly limit has run out.
4. Purchases and payments
Purchases are made through Google Play (Google Play Billing); entitlements are handled by the RevenueCat service. The gross price is shown in the App and in Google Play before you confirm the purchase. The purchase is linked to the Google account used in Google Play - after changing devices you can restore access with the “Restore purchases” function.
The subscription renews automatically for another period (month or year) and is charged by Google Play until you cancel it. You can cancel at any time in Google Play (Payments & subscriptions → Subscriptions) or from the App (Profile → Manage subscription). After cancelling, full access lasts until the end of the paid period and no further charges are made. Google Play notifies you of a subscription price change before it takes effect, under its own rules. Purchases made before the subscription was introduced keep full access indefinitely.
A printout check pack is a one-time purchase of digital content (20 checks). Checks from a pack are linked to the in-app purchase identifier - after reinstalling or changing device, restore purchases to get them back. A refund of the pack through Google Play removes the unused checks from that pack.
5. Withdrawal and refunds
Full access (one-time or by subscription) is digital content supplied immediately after purchase. By confirming the purchase you consent to immediate supply of the content and acknowledge that you thereby lose the statutory right of withdrawal (Art. 38(13) of the Polish Consumer Rights Act, implementing Art. 16(m) of Directive 2011/83/EU). Regardless of this, you can use the Google Play refund policy: support.google.com/googleplay/answer/2479637. In justified cases we will also consider a refund after contact by e-mail.
6. Licence
The App and its content (texts, graphics, display visualisations) are protected by copyright. You receive a non-exclusive, non-transferable licence to use the App on your own devices, for personal use or as part of your own professional work. Copying, reselling and publicly sharing the App's content is prohibited.
7. Informational nature of the content
The substantive content is based on applicable law: Regulation (EC) No 561/2006 (driving time, breaks, rest periods), Directive 2002/15/EC (drivers' working time), Regulation (EU) No 165/2014 (tachographs) and Polish acts on road transport and on drivers' working time. Operating instructions for individual tachograph models are based on the official documentation of their manufacturers (Continental/VDO, Stoneridge). Some content - including the “Drivers' questions” section - is also based on questions that drivers actually ask (e.g. in public discussion groups); in every such case the answer is based on the legislation listed above, not on the opinions of other internet users. Where the rules do not settle a situation unambiguously, we try to say so explicitly.
The App's content is educational and supportive. It is not legal advice or the tachograph manufacturer's official manual. Despite our efforts to be accurate, it may contain inaccuracies or errors - e.g. resulting from changes in device software, differences between model variants, or changes in the law and enforcement practice after the date of the last App update. In case of doubt, follow the current law, the official device manual and the instructions of enforcement officers. The service provider strives to keep the content accurate and up to date, but is not liable for the consequences of decisions made solely on the basis of the App, to the extent permitted by law. Nothing in these terms excludes liability that cannot be excluded towards consumers under the law.
Content available in Ukrainian and English translation is supportive and was prepared with the help of artificial intelligence (AI). In case of doubt or discrepancy between the Polish version and a translation, and in every case requiring legal certainty, the Polish version and the current wording of the relevant legislation (including Regulation (EC) No 561/2006) prevail.
The “Working time assistant” module bases its counters on entries added manually by the User or imported from a driver card file and on a simplified interpretation of the rules on driving and working time - in practice it is not always possible to reproduce every case unambiguously (e.g. the exact 4-month reference period for average working time is calculated from the data actually available locally on the device). The module is indicative and supportive - it does not replace the tachograph, the driver card or your own analysis of compliance with the rules, and the only legally binding source of data during an inspection remains the tachograph record.
The “Countries” module describes selected requirements for international transport in an illustrative and abridged way. The rules of individual countries may change independently of App updates - before travelling, check the current requirements of the destination country with the competent authorities or in official sources.
The “Driving bans” module presents driving bans in a simplified way, based on regulations and announcements published by the competent authorities of individual countries. Some dates (e.g. seasonal holiday bans announced every year) may be marked in the App as estimated until officially published. Bans may be changed, introduced ad hoc or apply locally (e.g. on individual roads, due to weather or events) without being reflected in the App; the App also does not cover all exemptions and permits. Reminders are an aid only and may not be displayed (e.g. when notifications are disabled or battery saving is on). Before travelling, check the current bans in the official sources of each country you pass through.
The driver card file import reads the data stored in the file and assesses it using a simplified interpretation of the rules (as in the “Working time assistant”). The list of infringements and the report (including the PDF export) are an aid only: they may not take into account data outside the imported file, exemptions provided for in the rules, manual entries or circumstances known only to the driver, and an unreadable or incomplete file may give an incomplete result. The report is not an official document or an analysis performed by an inspection authority or tachograph analysis software.
News in the industry news section comes from external sources (e.g. industry portals) and is only aggregated by the App; the summaries (and, in the Ukrainian and English versions, the translations) are prepared automatically using artificial intelligence (AI) based on the source content. The service provider is not the author of this content, does not verify it on an ongoing basis and is not liable for its accuracy, completeness or timeliness, to the extent permitted by law - every news item links to the original article at the source, which remains binding.
8. Technical requirements and availability
The App requires a device running a version of Android supported by Google Play. The App content works offline. An internet connection is needed to: make and restore a purchase, activate a company code or check a referral code, send feedback in “Rate the app”, and download news and driving ban data updates. Without internet, the “Driving bans” module uses the most recently downloaded or built-in data, and the industry news section shows the most recently downloaded news.
Purchasing, restoring purchases, company codes, driving ban updates, the industry news section and the tachopomoc.pl website depend on the availability of external services (including Google Play, RevenueCat, the hosting provider). The service provider does not guarantee uninterrupted and error-free operation of these services or of the App itself and is not liable for interruptions or errors on their side or due to causes beyond its control (e.g. network failures, force majeure), to the extent permitted by law.
9. Limitation of liability
The App is provided “as is”, without additional warranties beyond those arising directly from the law. To the extent permitted by law, the service provider's liability towards the User is limited to the amount actually paid for full access and does not cover lost profits or indirect damage. This limitation does not apply to damage caused intentionally or to liability that cannot be excluded or limited towards consumers under the law (including liability for the conformity of digital content with the contract).
If any provision of these terms proves invalid or ineffective, the remaining provisions remain in force, and the invalid provision is replaced by a rule as close as possible to its purpose.
10. Complaints
You can submit complaints about the App or a purchase to [email protected]. We will reply within 14 days. Complaints about the payment itself can also be sent directly to Google Play.
11. Personal data
The rules for processing data are described in the Privacy Policy.
12. Changes to the terms
These terms may be amended, e.g. when the scope of features or the law changes. The current version is always available at this address, and we will announce material changes in the App update notes. Changes do not limit rights already acquired - purchased full access remains valid.
13. Governing law
These terms are governed by Polish law. If you are a consumer habitually resident in another country, the choice of Polish law does not deprive you of the protection afforded to you by the mandatory provisions of the law of that country. You can bring consumer disputes before the competent court or use out-of-court dispute resolution (e.g. consumer ombudsmen, the Trade Inspection and, in other EU countries, the national European Consumer Centres - ECC).